Privacy and Cookie Policy
This Privacy and Cookie Policy explains how Eyemist Gel collects, uses, and protects your personal information when you visit https://gentealgel.com/. We are committed to ensuring that your privacy is protected and that your personal data is handled responsibly, transparently, and securely in compliance with the GDPR, the CCPA/CPRA, and other applicable data protection laws.
By using our Website, you agree to the terms of this Privacy and Cookie Policy.
Information We Collect
The data we handle when you browse and order — nothing you would not expect from an online store.
Personal Identification Data
Name, email address, phone number, billing and shipping addresses.
Transaction Data
Product details, payment method (processed securely via Stripe — including Apple Pay and Google Pay wallets — as well as Mollie and PayPal), and order history.
Technical Data
IP address, browser type, device type, operating system, and usage analytics via Google Analytics 4, which we load only after you grant analytics consent.
Communication Data
Messages or inquiries sent through contact forms, our AI chat assistant, email, or messaging channels such as Telegram.
Marketing Preferences
Consent and preferences for promotional communications.
How We Use Your Information
- To process and fulfill your orders and provide customer support.
- To manage secure payments through Stripe (including Apple Pay and Google Pay wallets), Mollie and PayPal.
- To improve our products, services, and website functionality.
- To personalize your experience and recommend relevant offers.
- To send promotional information (only with your consent).
- To analyze website usage via Google Analytics and improve performance.
- To comply with legal obligations and prevent fraud or misuse.
We do not sell, lease, or distribute your personal information to third parties unless required by law or explicitly authorized by you.
How we protect & keep it
Security of Your Data
- Secure data encryption and SSL/TLS protection
- Access control and authentication systems
- Periodic data protection audits
- PCI DSS compliant payment processing via Stripe
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Once no longer needed, data is securely deleted or anonymized. To demonstrate compliance, we also keep a record of your cookie-consent choices together with a timestamp and IP address.
Where data goes, and who it is for
International Data Transfers
Your personal data may be transferred and processed outside your country of residence — including to the United States and the European Union, where service providers such as Google, Stripe, Mollie, PayPal and Cloudflare operate, depending on the services you use. We ensure appropriate safeguards and contractual clauses are in place.
Children's Privacy
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
How We Use Cookies
Cookies are small text files stored on your device that help us improve your browsing experience.
Essential Cookies
Enable website functionality such as cart storage, checkout, and login.
Performance Cookies
Collect anonymous data on how visitors use the website via Google Analytics.
Preference Cookies
Remember your language, region, and store settings.
Marketing Cookies
Measure the effectiveness of campaigns and personalize content.
You can choose to accept or decline cookies at any time via your browser settings or our cookie consent banner.
Google Consent Mode v2
If you accept analytics cookies
Google tags operate with full measurement capabilities. Our website implements Google Consent Mode v2, which adjusts Google Analytics and Google Ads tags based on your choice.
If you decline
Google tags send cookieless pings without identifying individual users, enabling aggregate conversion modeling without personal data collection.
Analytics, AI & Bot Protection
Website Analytics
We use Google Analytics 4 to understand how the website is used, so we can improve navigation, content and performance. These analytics activate only after you grant analytics consent; if you decline, they are not loaded.
AI Chat Assistant
Our website offers an AI chat assistant. Messages you send are processed by a third-party AI provider (currently Google Gemini) to generate replies. Please do not share sensitive personal or payment details in the chat.
Bot Protection
We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects device and usage information, including your IP address, and sends it to Google under Google's Privacy Policy and Terms of Service.
Message Delivery
When you submit a form or subscribe, your details may be delivered to our team by email and via Telegram so we can respond. We do not publish or sell this information.
Third-Party Services
Google Analytics 4
Website traffic & usage analytics. Privacy Policy
PayPal
Secure payment processing and buyer protection. Privacy Policy
Stripe
Payment processing. Privacy Policy
Mollie
Payment processing (cards, wallets, local methods). Privacy Policy
Google reCAPTCHA
Form spam & bot protection. Privacy Policy
Telegram
Delivery of form & subscription notifications. Privacy Policy
Cloudflare
Our content is delivered quickly and securely, with robust protection against online attacks. Privacy Policy
The rights you have
Your Rights Under GDPR
- Access the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for marketing communications
- Restrict or object to data processing
- Request a portable copy of your data
- Lodge a complaint with a supervisory authority
Your Rights Under US State Laws
- Right to Know: what data we've collected
- Right to Delete: request data removal
- Right to Opt-Out: we never sell personal data
- Right to Non-Discrimination
- Right to Correct: inaccurate data
Contact [email protected] to exercise these rights. We respond within 30–45 days.
List of Cookies We Use
| Cookie Name | Purpose |
|---|---|
| FORM_KEY | Prevents cross-site request forgery (CSRF) |
| PHPSESSID | Identifies your session on the server |
| GUEST-VIEW | Allows guests to view and edit their orders |
| PERSISTENT_SHOPPING_CART | Saves cart and browsing history for returning users |
| STORE | Records your selected store view or language |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether you consented to cookies |
| MAGE-CACHE-* | Improves site performance and caching efficiency |
| X-MAGENTO-VARY | Supports dynamic content caching |
| _ga, _gid, _gat | Google Analytics cookies for tracking and performance |
| _GRECAPTCHA | Google reCAPTCHA bot protection on forms |
| __stripe_mid, __stripe_sid | Stripe fraud prevention during checkout |
| consentMode | Stores your Google Consent Mode v2 preferences |
Links to Other Websites
Our Website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy and Cookie Policy periodically. Changes will be posted on this page with the updated revision date. Last updated: March 2026
Contact Information
Eyemist Gel
Email: [email protected]
Website: https://gentealgel.com/